Support center

Get unstuck.
Stay creative.

Browse verified account and compatibility help, or open a ticket. Every submitted request is stored in your account when you are signed in.

01

Downloads

Open your owned products and generate fresh secure download links.

02

Compatibility

Review the current installation and plugin-scan checklist.

03

Licensing

Commercial use, collaborator rules, and what your purchase covers.

04

Contact support

Open a private ticket and track it from your account.

Verified guidance

Fast answers.

Installation

Run the installer for your operating system, then restart your DAW before rescanning plugins.

Downloads

Generate a new 15-minute download link at any time from Account → Library.

Licensing

Review the current product license for usage and collaborator rules.

Plugin scan

Confirm the product format and system requirements on its product page before opening a ticket.

Common questions

Start here.

The moment PayPal confirms a completed payment, your files appear in your account library. Download links are private, expiring, and can be regenerated whenever you sign in.

Private support

Open a ticket.

Include the product, operating system, DAW, and the exact step where things went wrong. Helpful details get you a faster answer.

Typical responseWithin 1 business day