1. Store terms
These terms govern use of the DB Digital Audio storefront, customer accounts, digital products and support. Product-specific requirements and the Digital Product License are incorporated into these terms.
2. Accounts
Keep credentials private and provide accurate information. You are responsible for activity under your account. Contact support promptly if you suspect unauthorized access.
3. Purchases and delivery
Orders are fulfilled only after the payment processor verifies a completed transaction with the correct recipient, amount, currency, and unique transaction ID. Browser redirects are not proof of payment.
4. Refunds
Because digital goods are available immediately, refund eligibility may be limited after files are accessed. Defective or materially misdescribed products will be handled fairly through support and applicable consumer law.
5. Acceptable use
Do not attack the service, scrape protected content, share private links, evade access controls, or use the platform to violate law or third-party rights.
6. Availability
We work to keep accounts and downloads available, but maintenance, provider outages, and security incidents can interrupt service. Recovery and support processes are provided for legitimate customers.
Open a support ticket and we will explain them in plain language.
Contact support